Privacy Policy
Pimlico Carpet Cleaners Privacy Policy
This Privacy Policy explains how Pimlico Carpet Cleaners collects, uses, stores and protects personal data relating to our customers within our service area. It is designed to comply with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Pimlico Carpet Cleaners within our service area who contact us, request a quotation, make a booking, use our carpet cleaning and related services, or otherwise interact with us. It covers personal data collected both online and offline, including telephone enquiries, text or messaging enquiries, and in-person communications.
Data Controller
Pimlico Carpet Cleaners is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your name, postal address, billing address, property access information, and contact details including mobile number or other contact numbers.
Communication data such as information you provide by phone, in messages, or during visits, including enquiries, instructions, special requirements, feedback, and complaints.
Service and booking details such as dates and times of appointments, services requested, property type, room and area details, and any relevant notes relating to the cleaning service.
Payment and transaction data such as details of payments made for services, amounts, dates, and payment status. We do not store full payment card details if you pay by card using a third-party provider.
Technical and usage data such as information relating to how you interact with our website, including device and browser data and general usage details where applicable.
Any other information you choose to provide where it is relevant to arranging, delivering, or following up our services.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, message, online form, or in person to request a quote, make a booking, or ask a question.
During provision of services when you speak with our cleaners or staff at your property or by follow-up communications.
Automatically through our website where technical data is generated by your use of the site.
From third parties, for example where another person books a service on your behalf and provides your contact details and address.
Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contract: To take steps at your request prior to entering into a contract and to perform our contract with you. This includes providing quotations, confirming appointments, delivering carpet cleaning services, and handling payments.
Legitimate interests: To pursue our legitimate business interests where these are not overridden by your rights. This includes scheduling and managing workloads, improving our services, handling routine enquiries, maintaining business records, and protecting our business and customers from fraud or misuse.
Legal obligation: To comply with legal and regulatory requirements, such as tax and accounting rules and responding to lawful requests from authorities.
Consent: Where required, we may rely on your consent, for example, if we send certain types of marketing communications to you. You have the right to withdraw consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations, and give information about our services.
To create and manage bookings, schedule appointments, and communicate with you about dates, times, and access arrangements.
To deliver carpet cleaning and related services at your property, including any follow-up visits or aftercare.
To process and record payments, issue invoices or receipts, and maintain accurate financial records.
To manage customer relationships, handle complaints, resolve issues, and respond to feedback.
To maintain and improve our services, train staff, and ensure quality and safety.
To protect our business, staff, and customers, including preventing fraud, misuse of services, and enforcing our contractual rights.
Where permitted, to send you information about our services or offers that may be relevant to you, and to manage your marketing preferences.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
In general:
Customer and booking records are kept for the duration of our relationship with you and for a reasonable period afterward to handle queries, complaints, or potential legal claims.
Financial and transaction records are kept for the period required by tax and accounting laws.
Marketing information is retained until you opt out of receiving such communications or we no longer need the information for that purpose.
When data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this policy.
These third parties may include:
Service providers who act as data processors, such as IT and hosting providers, booking or scheduling tools, payment processing providers, and customer management systems. These providers only process your data in accordance with our instructions and are required to protect your data.
Professional advisers such as accountants or legal advisers where necessary for business operations and legal compliance.
Public authorities or law enforcement agencies where we are legally obliged to do so or where it is necessary to protect our rights, property, or safety or that of our customers or staff.
Where any third party acts as a data processor on our behalf, we ensure that a written data processing agreement is in place requiring appropriate security and data protection measures.
International Transfers
If we use service providers that process personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include using countries with adequacy decisions or implementing standard contractual clauses or equivalent legal mechanisms to ensure that your data remains protected.
Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
Measures may include access controls, secure storage, regular review of security practices, staff training, and limiting personal data access to those who need it for their role. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction of processing: You may ask us to suspend processing of your personal data in certain situations.
Right to data portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests, including profiling, and to object at any time to processing for direct marketing.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Pimlico Carpet Cleaners, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you use with us.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your privacy rights have been infringed. However, we encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we process personal data. Any updates will be made available through our usual communication channels. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.
